Keeping customers happy is not enough to run a successful business today. Organizations require a fully engaged workforce to achieve its strategic priorities and objectives. This is why high performing organizations are so focused on the employee experience including the work/life balance. In order to improve workforce experience, companies are establishing continuous performance management.
As opposed to episodic performance reviews, continuous performance management utilizes sensors and devices to collect data based off of subtle behavior to empower employees and managers higher performance. This IoT enabled office is a key component of a quantified workplace. The connected devices collects these data and communicates the insights to managers and employees. Aligning individual and group goals with corporate priorities and enhance productivity.
Benefits for Managers
However, IoT helps managers go deeper into performance than just productivity, and it can track performance by time of day to find the most engaging hour for meetings. Initiatives for wearables around the office can monitor employees heart rate and stress levels to see the best style to talk to them to keep a calm environment.
Creating work-life balance with a quantified workplace benefits employees also. Empty desks can be tracked using Occupeye to alert visiting telecommuters where they can find an open desk or team members where they can sit for the day in order to collaborate. For example, organizations can help employees and teams identify their most productive times of the day. This allows employees and managers to recognize when to schedule meetings during this time leading to more creative and prolific output. IoT enabled chairs can empower employees to improve their posture or receive reminders to walk around and take breaks.
The results are clear with initiatives like Hitachi's office innovation. The company started a behavior measurement initiative to utilize IoT in tracking employee happiness. They used infrared sensors to measure how employees talked to each other and evaluated if the workers were active versus inactive. The office environment was then adjusted to leverage conditions that caused dynamic behaviors, increasing productivity by 15%.
Everything can start and end with employees in the office, so why not make it more efficient as a quantified workplace?